ITILFND V4Demo

By ITIL · Question Mode

QuestionQ1

The ITIL service value system

Which of the following forms part of a service’s value proposition?

  • A Costs removed from the consumer by the service
  • B Costs imposed on the consumer by the service
  • C Outputs of the service received by the consumer
  • D Risks imposed on the consumer by the service
Explanation

A service’s value proposition includes the costs and risks that the service removes or reduces for the consumer, alongside the outcomes and benefits it enables. Value is co-created by helping consumers achieve desired outcomes without having to manage certain costs and risks.

Community Discussion

No comments yet. Be the first to start the discussion!