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By ITIL · Question Mode

QuestionQ8

Problem Management

A problem manager is helping improve a value stream for designing, developing, and implementing new or changed services. They are reviewing the information flows and considering what information should be provided to other teams.

What is the BEST example of information that the problem management practice should make available to this value stream?

  • A Information about events that could be used to help detect incidents
  • B Information about the incident classifications that are needed
  • C Information about release strategy to help package solutions
  • D Information about solutions to incidents that have happened in similar environments
Explanation

Problem management reduces the likelihood and impact of incidents by identifying actual and potential causes and by managing workarounds and known errors. Information about solutions to similar past incidents gives service design and development teams reusable knowledge to prevent or address recurring issues in new or changed services.

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