ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ7

Problem Management

Which of the following activities would involve suppliers and partners?

  • A Benchmarking service performance against SLAs agreed with customers
  • B Defining monitoring and event thresholds for all services delivered by the service provider
  • C Building common event scenarios into their product's operating system
  • D Defining which exception events do not require action
Explanation

Suppliers and partners can contribute to event management by incorporating common event scenarios into the operating systems they produce. This embeds useful event-detection and handling capabilities in the supplied product.

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