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By ITIL · Question Mode

QuestionQ6

Problem Management

What is the term for a problem when an expert has identified its underlying cause but has not yet developed a solution?

  • A A known error
  • B A workaround
  • C Technical debt
  • D Problem model
Explanation

A known error is a problem whose underlying cause has been identified but that has not yet been permanently resolved. It may have an associated workaround, but the workaround itself is not the problem classification.

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