ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ23

Monitoring and Event Management

Although many events are captured and processed automatically, monitoring and event-management plans and rules are defined by people from many IT teams.

Which software tools are MOST important for effective planning of monitoring and event management?

  • A Workflow management and collaboration tools
  • B Service configuration management tools
  • C Knowledge management tools
  • D Analysis and reporting tools
Explanation

Workflow-management and collaboration tools enable multiple IT teams to jointly define, coordinate, assign, and maintain the processes and rules used for monitoring and event management. Cross-practice collaboration and effective service value streams are fundamental to coordinating this work across teams.

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