ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ22

Problem Management

What should a service provider do to help make third-party problem-management support fast and effective?

  • A Provide the third party with access to confidential services and data
  • B Improve communication and collaboration
  • C Document formal processes for all activities
  • D Document all third-party activities in problem models
Explanation

Effective collaboration and open communication with external suppliers enable timely coordination, investigation, escalation, and resolution of problems. ITIL relationship-management guidance specifically promotes collaboration and open communication with external parties, including suppliers.

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