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By ITIL · Question Mode

QuestionQ24

Service Request Management

When are the service request management practice teams established?

  • A During the fulfilment of service requests
  • B During the resolution of incidents
  • C During the creation of service request models
  • D During the negotiation of SLAs
Explanation

Service request models document the agreed procedure for each type of request, including the responsible teams and fulfilment workflow. Teams are therefore defined during creation of the service request models.

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