ITIL 4 Practitioner Monitoring and Event ManagementDemo

By ITIL · Question Mode

QuestionQ17

The purpose and key concepts of Monitoring and Event Management

An organization is experiencing a large number of incidents following deployment of new service versions. In many cases, users or technical specialists confirm a new version was released successfully, yet incidents occur a day or two later.

What is the BEST way for the organization to use the monitoring and event management practice to improve this situation?

  • A To ensure that monitoring and event management is used to confirm incident resolution
  • B To use monitoring and event management to control operation of the deployed components
  • C To ensure that monitoring and event management is used to confirm implementation and detect errors during deployment
  • D To use monitoring and event management to detect emergency events and activate disaster recovery
Explanation

Monitoring and event management systematically observes service components and responds to meaningful changes of state. Applying it during implementation and deployment validates that the new version is functioning as intended and detects deployment-related errors early, before they develop into delayed incidents. PeopleCert: ITIL 4 Practitioner—Monitoring and Event Management

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