QuestionQ10

ITIL version 5 foundational concepts

How should an organization combine the seven guiding principles when making a decision?

  • A By using all the guiding principles equally when making any decision
  • B By using the one or two guiding principles that are most relevant to the specific decision
  • C By using the focus on value' principle and one or two others that are relevant to the specific decision
  • D By reviewing each guiding principle to decide how relevant it is to the specific decision
Explanation

ITIL 4 guiding principles are universal recommendations that should be considered together. Their relative relevance and application vary by context, so each principle should be reviewed for its relevance to the particular decision rather than applied equally or restricted to a selected few.

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