ITIL 4 Specialist High Velocity ITDemo

By ITIL · Question Mode

QuestionQ66

Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

An organization is undergoing significant cultural change as a result of introducing Agile and DevOps practices.

How can managers use Toyota Kata to help employees adapt to these different ways of working?

  • A By encouraging the practising of routines to unlearn old habits and learn new ones
  • B By creating detailed plans that predetermine how to approach large changes
  • C By making difficult decisions for the teams and providing step-by-step guidance
  • D By encouraging widespread changes that involve the teams starting from scratch
Explanation

Toyota Kata develops new ways of thinking and working through deliberate practice of repeatable Improvement and Coaching Kata routines. Rehearsing these routines helps employees replace outdated habits with continuous improvement, experimentation, and collaborative learning.

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