QuestionQ65
Understand the digital product lifecycle in terms of the ITIL ‘operating model’An organization has well-documented service continuity plans that include manual actions for moving some service provision to a secondary site. During a recent fire at the organization's primary site, those manual actions were not carried out.
What should the service continuity management practice have recommended to prevent this situation?
- A Conducting command post exercises
- B Performing a business impact analysis
- C Improving monitoring for continuity events
- D Documenting return to normal operations
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