ITIL 4 Specialist High Velocity ITPreview

How can the 'business analysis' practice contribute to a loosely coupled system architecture?

An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?

A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team’s goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:

1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which version of a feature they should invest in next.
Which technique would BEST help with this decision?

Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?

A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?

Which high-velocity IT objective can be based on competences, such as improved decision-making, that result from the effective use of IT products and services?

An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?

An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?

What does a digital organization have to do to create or maintain a competitive advantage?

In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?

One of an organization’s legacy systems is difficult to change because of its tightly coupled nature. To remain competitive, the organization must find a way to make more frequent changes to this system.
What would the 'architecture management' practice recommend?

An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

What is the BEST way for a software development organization to encourage ethical behaviours?

An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?

Which statement about high-velocity IT is CORRECT?

Which high-velocity IT objective MOST supports delivering product functionality in small increments?