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By ITIL · Question Mode

QuestionQ47

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Which TWO of the following are characteristics of the service value system in a digital operating model?

  1. Dedicated value streams exist for every product.
  2. High-performance value co-creation forms part of the culture.
  3. The service consumer owns the service provider’s resources.
  4. A narrow range of visibility is part of the service design.
  • A 1 and 2
  • B 2 and 3
  • C 3 and 4
  • D 1 and 4
Explanation

A digital operating model organizes work through product-focused value streams and fosters a culture of high-performance value co-creation. In service management, consumers do not own provider resources, and collaboration should promote rather than restrict visibility. What is IT service management?

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