QuestionQ42
Understand the digital product lifecycle in terms of the ITIL ‘operating model’A service provider delivers a cloud-based social media tool to many service consumers. The service must be reliable and experience very few failures. Recently, performance has fallen to unacceptable levels after service updates. Some technical staff say this results from unexpected patterns of business activity.
How can the capacity and performance management practice help resolve these issues?
- A By creating chaos engineering tools to test the resilience of the service under various conditions
- B By developing plans to ensure that the service can recover quickly from outages
- C By estimating the resources required to develop a minimum viable product in order to identify costs
- D By ensuring that demand forecasting is considered as a part of the 'definition of done'
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