QuestionQ41

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

To improve the resilience of IT systems, an infrastructure and platform management team has recently adopted an SRE approach. The team is exploring tooling that can diagnose issues and automate operational responses.

Which tool functionality would BEST assist this team?

  • A Automating virus detection to improve information integrity
  • B Updating firewall firmware in order to reduce technical debt
  • C Creating a script to automate failover when a network link fails
  • D Managing configuration settings during a network change
Explanation

Automated failover in response to a failed network link provides an operational remediation mechanism that maintains service availability and resilience with minimal manual intervention.

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