QuestionQ33

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

An organization wants to shorten the time required to deliver products to its customers.

How would the service validation and testing practice help achieve this objective?

  • A By including testing in the early stages of the product development lifecycle, and throughout the development
  • B By investigating the rate and causes of failed changes which have created delays in previous product development cycles
  • C By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
  • D By validating the organization's customers and market conditions to create a shared understanding among the stakeholders
Explanation

Service validation and testing is performed early in product and service lifecycles and continues through development. It identifies risks and defects sooner, validates requirements and acceptance criteria, and reduces late rework, enabling products to be delivered more quickly.

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