QuestionQ32

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

An organization is evaluating options to mitigate service-continuity risks in order to ensure resilient operations. It has identified alternative sites suitable for resuming normal operations following a natural disaster, established data-backup capabilities, and identified manual ways of working.

Which option would be the BEST for the organization to consider to complete its overall risk mitigation?

  • A Ensure the plan is clear and concise
  • B Ensure the availability of data
  • C Ensure the plan is tested
  • D Ensure the physical security of the sites
Explanation

Contingency planning requires testing and exercises to validate that alternate sites, backups, manual workarounds, personnel, and recovery procedures can restore operations as intended. A plan that has not been tested cannot provide reliable assurance of continuity during an actual disaster.

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