ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ83

Continual Improvement

An organization has assessed its supplier management practice and found evidence that supplier management procedures were changed in response to a regular practice review.

Which is the HIGHEST capability level supported by this evidence?

  • A Level 2
  • B Level 3
  • C Level 4
  • D Level 5
Explanation

Level 5 capability requires continual improvement of the organizational capabilities associated with the practice’s purpose. Regularly reviewing supplier management and changing its procedures in response demonstrates that continual-improvement loop. Level 4 requires continual measurement and assessment of performance, but evidence of assessment alone is not the same as evidence that improvements are implemented.

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