ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ74

Supplier Management

What should a service provider review to obtain evidence that the supplier management practice is fulfilling its purpose?

  • A Reports showing the quality of services supported by suppliers
  • B KPI reports for the practice success factors
  • C Supplier performance reports provided by the service integrator
  • D Value stream analysis reports highlighting suppliers' contribution to value creation
Explanation

ITIL 4 defines a set of practice success factors (PSFs) for the supplier management practice, each measured through associated key performance indicators; reviewing KPI reports built around these practice success factors is the standard mechanism ITIL 4 prescribes for a service provider to obtain evidence that the supplier management practice is achieving its intended purpose.

Community Discussion

No comments yet. Be the first to start the discussion!