ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ6

Continual Improvement

A network engineer approaches a continual improvement coordinator with a proposal to enhance the organization’s day-to-day network management.

What should the continual improvement coordinator do FIRST?

  • A Create an improvement team to analyse the network management workflows and perform an evaluation of any problems
  • B Inform the engineer that all suggestions must follow the Lean approach to identifying improvements
  • C Create an improvement record in the software tool and review the suggestion with the engineer
  • D Instruct the engineer to implement the suggestion within an agreed timescale
Explanation

Continual improvement begins by recording and reviewing an improvement opportunity so that it can be understood, assessed, and prioritized appropriately. Creating an improvement record and discussing the proposal with the engineer preserves the idea and establishes the information needed before analysis, team formation, or implementation.

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