ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ36

Service Level Management

Which option illustrates the relationship between service level and service quality?

  • A A two-second transaction response time of the sales order service supports customer satisfaction and sales targets
  • B Regular maintenance of the email service reduces the number of router failures
  • C The need to complete bank transactions accurately is documented in the warranty section of the SLA
  • D Service review meetings for desktop services are completed as described in the SLA
Explanation

A measurable two-second response-time target for the sales-order service is a service level that helps deliver service quality by supporting customer satisfaction and sales outcomes.

Community Discussion

No comments yet. Be the first to start the discussion!