QuestionQ101
Continual ImprovementA service desk agent wants to introduce a new category in the service desk system to make management of particular incident types easier. The agent does not have sufficient information to fully describe what is required.
What is the BEST guidance to give the service desk agent?
- A Report the improvement idea to their manager so that it can be considered for inclusion into a continual improvement register
- B Add a brief description of the idea to a continual improvement register so that it can be discussed and analysed
- C Discuss the idea in the next service desk team meeting to see if other service desk agents would also find this idea helpful
- D Log this idea as a service request on the service desk software, to ensure that it gets reviewed by the correct team
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