ITIL 4 Specialist Collaborate, Assure and ImproveDemo

Question

A newly appointed continual improvement coordinator is reviewing the organization’s continual improvement approach.

How should the coordinator use Toyota Kata, OODA, and the ITIL continual improvement model within this approach?

A The approach should be based on the finance and budget cycles of the organization
B The approach should be based on how the organization handles change enablement
C The approach should be based on how well it fits with the way the organization works
D The approach should be based on the expected number and types of improvement initiatives

Explanation

Toyota Kata, OODA, and the ITIL continual improvement model can be adopted and adapted as iterative improvement methods. Their effective use depends on fitting the organization’s context, culture, capabilities, and established way of working; none requires the approach to be based specifically on financial cycles, change enablement, or an expected volume of initiatives.

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ITIL 4 Specialist Collaborate, Assure and ImproveDemo

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