QuestionQ262

Project Management Concepts

A manufacturing company has a high number of product defects and wants to determine the root cause to improve its processes. Which of the following should it use?

  • A Run charts
  • B Fishbone/Ishikawa diagrams
  • C Scatter plot
  • D Decision tree
Explanation

Fishbone/Ishikawa diagrams organize possible causes of an effect into categories, enabling systematic root-cause analysis of manufacturing defects.

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