PK0-005: CompTIA Project+Demo

By CompTIA · Question Mode

QuestionQ199

Basics of IT and Governance

A system is planned to go live, and the client has signed an SLA. Which of the following is an element of that agreement?

  • A Resolution time
  • B Issue list
  • C Work breakdown structure
  • D Cost optimization
Explanation

A service-level agreement establishes measurable service commitments, including the time within which issues must be resolved.

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