PK0-005: CompTIA Project+Demo

By CompTIA · Question Mode

QuestionQ180

Project Management Concepts

A project team has been tasked with improving the customer service of a retail company. The team has thoroughly analyzed the current process, identified opportunities for improvement, and defined the project’s desired outcomes. Which of the following best characterizes this analysis?

  • A Process improvement
  • B Business objectives
  • C Current state vs. future state
  • D Project success criteria
Explanation

A current state vs. future state analysis compares how a process operates now with the intended improved condition, identifying gaps and the changes needed to achieve the desired outcomes.

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