220-1202: CompTIA A+ Core 2 (V15) Certification ExamDemo

By CompTIA · Question Mode

QuestionQ3

Operational Procedures

A technician is assisting a customer who is experiencing frequent network issues. The customer asks whether other clients have experienced similar issues and how those situations were handled. Which of the following is the best way for the technician to respond?

  • A Share details about other customer issues and how they were resolved.
  • B Dismiss the user's concern and assure them that their issue is unique.
  • C Provide a general explanation of troubleshooting steps without additional details.
  • D Criticize the customer's network provider and recommend a new vendor.
Explanation

Providing a general explanation of the troubleshooting process without disclosing other customers' details keeps the interaction professional and reassuring while protecting the confidentiality of other clients' information. Sharing another customer's specifics breaches confidentiality, dismissing the customer's concern is unprofessional, and criticizing a vendor is outside the technician's role and unprofessional.

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