220-1202: CompTIA A+ Core 2 (V15) Certification ExamDemo

By CompTIA · Question Mode

QuestionQ1

Security

A user reports several single sign-on errors to a help desk technician. The user can currently sign in to the company’s application portal but cannot access one specific SaaS-based tool. Which of the following would the technician most likely recommend as the next step?

  • A Reenroll the user's mobile device to be used as an MFA token.
  • B Use a private browsing window to avoid local session conflicts.
  • C Bypass single sign-on by directly authenticating to the application.
  • D Reset the device being used to factory defaults.
Explanation

A private browsing session starts without the normal browser’s active cookies and local session state, making it an appropriate first troubleshooting step when SSO access to one SaaS application may be affected by a conflicting or stale local session. Microsoft Entra guidance similarly recommends signing out and trying a different browser or a new private browser session when an active session may be using the wrong account or tenant.

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