500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)Demo

By Cisco · Question Mode

QuestionQ6

ECE Administration and Configuration

Which three configuration prerequisites are required to implement Agent Single Sign-on in the ECE/CCE environment?

Choose three
  • A CCE scripting for chat and email needs to be configured before configuring ECE SSO.
  • B SSO for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
  • C SSO is enabled by default; no configuration is necessary.
  • D The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
  • E ECE should be integrated with PCCE and the SPOG.
  • F SSO for CCE needs to be configured before agent SSO for ECE will work.
Explanation

Agent SSO requires ECE to be integrated with the applicable CCE deployment, including the Packaged CCE SPOG integration. Cisco IDS SSO must already be configured in CCE for the intended users, and the Cisco IDS SSL certificate must be imported into all ECE application servers for Unified CCE or into the ECE server for Packaged CCE. SSO is explicitly enabled and configured; it is not enabled by default.

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