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A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?

A Assigned Skill on the Hunt Group form
B Call Handling Preference on the Hunt Group form
C Timed ACW field on the VDN or Hunt Group form
D Direct Agent Call First on the Agent Handling form

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