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Log In / Sign UpAn Alexa Skill Builder receives feedback from users that a specific utterance causes Amazon Alexa to trigger the skill's AMAZON.HelpIntent rather than triggering the correct intent and slot.
How can the Builder reproduce this behavior to troubleshoot the problem?
An Alexa Skill Builder wants to add a short audio clip to a skill with SSML. The Builder records a 6-second audio clip using a high-end microphone and recording application and exports the file with a bitrate of 48 kbps. The file is then uploaded to a public Amazon S3 bucket.
The Builder then updates the SSML to return:

When testing the skill, Amazon Alexa responds with "There was a problem with the requested skill's response" every time.
How should the Builder resolve this error?