QuestionQ38

Segmentation

A multinational organization needs to create audience segments targeting its most committed customers. It decides to classify customers into high-, medium-, and low-engagement groups. Customer engagement levels are determined by purchase frequency, number of website visits, and recency of the most recent activity.

Which Adobe Real-Time CDP feature would be most effective for building this complex segmentation?

Explanation

Machine-learning segmentation can combine multiple behavioral signals, such as purchase frequency, visit volume, and recency, to classify profiles into engagement tiers. Adobe Real-Time CDP’s Customer AI capabilities generate individual-level predictions and propensity scores that can strengthen segmentation and targeting.

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