QuestionQ2

Verified

In the illustrated insurance-claim automation, the agent analyzes incoming emails and escalates uncertain cases for confirmation before proceeding.

Question Image

When configuring Human-in-the-Loop for this process, which configuration best ensures accurate claim identification while maintaining automation efficiency?

Explanation

Escalating emails that cannot be confidently identified as insurance claims lets a human confirm their classification before processing continues. Confidently identified claims can proceed automatically, reducing unnecessary manual review. Appian recommends human review for low-confidence decisions. (appian.com)

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!