QuestionQ18

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While designing a few-shot structured prompt for a customer support agent, you want the agent to handle refunds and send confirmation messages.

Which of the following is the best instruction for formatting the confirmation message?

Explanation

Including the order ID, refund amount, estimated refund time, and a polite message gives the customer a useful confirmation. Enclosing the response within tags specifies a structured format that can be demonstrated consistently in few-shot examples. (docs.anthropic.com)

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