QuestionQ41

VerifiedSolution Design

A company is incorporating an Agent into its customer-support workflow to identify sentiment and categorize complaints (for example, “Billing issue” and “Product defect”). However, the Agent’s responses frequently overlook subtle emotional signals such as frustration or urgency. Which prompt-design change would most improve sentiment-detection quality?

Explanation

Explicitly defining the sentiment-analysis goal and the criteria or constraints for recognizing urgency directs the agent to evaluate relevant emotional cues in customer messages. Clear, task-specific instructions generally produce more consistent classification than vague or reduced guidance.

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