OGEA-103: TOGAF Enterprise Architecture Combined Part 1 and Part 2 Exam

You are working as an Enterprise Architect within an Enterprise Architecture (EA) team at a large government agency. The agency has multiple divisions.

The agency has a well-established EA practice and uses the TOGAF standard as its method for architecture development. In addition to the EA program, the agency also uses several management frameworks, including business planning, project/portfolio management, and operations management. The EA program is sponsored by the Chief Information Officer (CIO), who has actively promoted architecting with agility within the EA department as her preferred approach for projects.

The government has mandated that the agency prepare for an Artificial Intelligence (AI) first world, which it has called its “AI-first” plan. As a result, the agency is seeking to determine the impact and role that AI will play moving forward. The CIO has approved a Request for Architecture Work to examine how AI can be used for services across the agency. She has noted that digital platforms will be a priority for investment in order to scale the AI applications planned. Using AI to automate tasks and make things run more smoothly is seen as a major advantage. Process automation, and improved efficiency from manual, repetitive activities, has been identified as the key benefits of applying generative AI to their agency's business. This will include back-office automation, for example, for help center agents who receive hundreds of email enquiries. This should also improve services for citizens by making them more efficient and personalized, tailored to each individual's needs.

Many of the agency leaders are concerned about relying too heavily on AI. Some leaders think their employees will need to learn new skills. Some employees are worried they might lose their jobs to AI. Other leaders are concerned about security and cyber resilience in the digital platforms needed for AI to be successful.