QuestionQ1
Business CapabilitiesConsider the following business capability model, in which cell colors represent desired maturity levels: Green (G) = level achieved, yellow (Y) = one level away, red (R) = two more levels away, and purple (P) = missing capability:
Which option best describes what this model shows?
- A Policy Management, Government Relations Management, and HR Management need immediate attention. Partner Management, Account Management, and Training Management have issues but are of lower priority. Agent Management is a new business capability that does not exist.
- B Market Planning, Government Relations Management, and HR Management need immediate attention. Partner Management, Customer Management, and Training Management have issues but are of lower priority. Agent Management is a new business capability that does not exist.
- C Customer Management, Training Management and Partner Management need immediate attention. Market Planning, HR Management and Government Relations Management need attention. Agent Management exists as a new Core capability but has not yet been assessed.
- D The Strategic capabilities need more attention in three areas, Market Planning, Government Relations Management, and Partner Management. Agent Management is missing as a Core capability. Training Management needs the most attention as a Supporting Capability.
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