QuestionQ1

VerifiedBusiness Capabilities

Consider the following business capability model, in which cell colors represent desired maturity levels: Green (G) = level achieved, yellow (Y) = one level away, red (R) = two more levels away, and purple (P) = missing capability:

Question Image

Which option best describes what this model shows?

Explanation

Capabilities shown in red are two maturity levels from the desired state and need immediate attention: Market Planning, Government Relations Management, and HR Management. Yellow capabilities—Partner Management, Customer Management, and Training Management—are one level away and are lower priority. Purple indicates that Agent Management is a missing business capability.

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