QuestionQ11

The TOGAF Standard, Version 9.2

You are the Lead Architect for a convenience-store chain with more than 2,000 retail outlets across the Asia-Pacific region. The stores operate 24 hours a day, 7 days a week, and use the latest cloud-based point-of-sale (POS) technology to manage sales and inventory. Cloud-based POS systems store all user data, including sales and inventory, on a remote server.

The cloud-based systems gather real-time data to support ordering and product-selection decisions, including tailoring product assortments using sales history, customer demographics, and the following day's weather forecast. In many instances, several stores are situated in neighboring areas. This strategy reduces distribution costs to each store and enables multiple deliveries per day. The stores also serve as self-service delivery locations for a large online retailer, further increasing the number of potential customers visiting the stores.

An Enterprise Architecture practice exists within the company, jointly sponsored by the CEO and CIO. They have decided to adopt TOGAF 9 in the practice, and the first project is to restructure the Enterprise Architecture so it can better support the existing environment and accommodate future changes in company strategy.

The CIO has stated that the following issues must also be addressed in the restructuring:

  • Problems with data quality and inconsistent data must be addressed to support improved decision-making and analysis.
  • The architecture should concentrate on business needs rather than technology.
  • To remain competitive, new products and promotions must be market-tested before deployment throughout the retail chain. Information systems must be able to manage changes and updates without undue delay.

[Note: Assume that the company has adopted the example set of principles listed and defined in TOGAF, Section 23.6. You may need to consult Chapter 23 of the reference text to answer this question.]

You have been asked to identify the architecture principles most relevant to the current situation.

Based on TOGAF, which of the following is the best answer? [Note: The order of the principles listed in each answer is not significant.]

  • A Maximize Benefit to the Enterprise, Data Trustee, Data is an Asset, Responsive Change Management, Interoperability.
  • B Requirements Based Change, Responsive Change Management, Data Trustee, Common Vocabulary and Data Definitions, Business Continuity.
  • C IT Responsibility, Data security, Ease of Use, Service Orientation, Common Use Applications.
  • D Data is Accessible, Data is shared, Interoperability, Requirements Based Change, Control Technical Diversity.
Explanation

TOGAF's example set of architecture principles (TOGAF 9, Section 23.6) includes Data Trustee and Common Vocabulary and Data Definitions among the Data Principles, which directly address accountability for data quality and elimination of inconsistent, ambiguous data definitions — the CIO's stated data-quality concern. Requirements Based Change and Responsive Change Management, from the Technology Principles, address the need to test and roll out new products/promotions and manage system changes without undue delay. Business Continuity, a Business Principle, reflects the requirement that systems supporting a 24-hours-a-day, 7-days-a-week retail operation remain available and resilient. Together these five principles — Requirements Based Change, Responsive Change Management, Data Trustee, Common Vocabulary and Data Definitions, and Business Continuity — are the ones most relevant to the scenario's stated issues.

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