CIS-ITSM: Certified Implementation Specialist - IT Service ManagementDemo

By ServiceNow · Question Mode

QuestionQ20

Knowledge Management

When using Agent Assist in the Agent Workspace, which examples of possible solutions can be automatically searched for and displayed?

Choose four
  • A Runbook Actions
  • B Knowledge
  • C SQL Queries
  • D Problems
  • E Changes
  • F Cases
Explanation

Agent Assist displays results from configured contextual-search sources, including Knowledge and related ITSM or CSM records such as Problems, Changes, and Cases. SQL queries and Runbook Actions are not supported Agent Assist search-result source types. The standard ITSM set also includes Incidents, which is required to make five but is not present in the supplied choices. ServiceNow Agent Assist documentation

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