QuestionQ15

HRSD Implementation

What is the purpose of the Template field referenced on the HR Service record?

  • A Populate fields on the HR Case record
  • B Filter who can access the HR Service
  • C Create pre-configured responses HR professionals can use
  • D Make the HR Service accessible on the Employee Service Center
Explanation

The Template field identifies the HR case template for the service. When someone requests that HR service, the HR case template automatically populates fields on the HR case form.

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