CIS-HR: Certified Implementation Specialist - Human ResourcesDemo

By ServiceNow · Question Mode

QuestionQ10

Human Resources Overview

In the base ServiceNow platform, the Human Resources General Knowledge base has its Can Contribute User Criteria set to users who hold the [sn_hr_core.kb_write] role.

If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria configured, what is the minimum role a user needs to edit that article?

  • A HR Admin [sn_hr_core.admin]
  • B HR Basic [sn_hr_core.basic]
  • C KB Reader [sn_hr_core.kb_reader]
  • D KB Writer [sn_hr_core.kb_writer]
Explanation

Can Contribute access at the knowledge-base level permits users to create, modify, and retire articles in that base. The configured criterion requires the HR knowledge write permission; the HR Basic KB Writer role is the minimum listed role that grants this contribution capability. Article-level criteria do not replace the base-level contribution requirement.

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