CIS-FSM: ServiceNow Certified Implementation Specialist – Field Service Management ImplementerDemo

By ServiceNow · Question Mode

QuestionQ9

Implementing Field Service Processes

Which feature supports field agents by supplying relevant knowledge for the task being performed and showing search results on forms when users type text into a field?

  • A Knowledge Base
  • B Reports
  • C Contextual search
  • D Filter navigator
Explanation

Contextual search displays related results in a form or record producer based on text entered in a field, helping agents find relevant knowledge while working on a record.

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