CIS-FSM: ServiceNow Certified Implementation Specialist – Field Service Management ImplementerDemo

By ServiceNow · Question Mode

QuestionQ21

Implementing Field Service Processes

What can customers use in the service portal to view and choose available service windows?

  • A Genius bar
  • B Request catalog
  • C Appointment booking
  • D Agent calendar
Explanation

Appointment Booking provides a customer-facing portal experience for viewing available time slots and selecting a service window.

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