CIS-DF: Certified Implementation Specialist - Data Foundations (CMDB and CSDM)Demo

By ServiceNow · Question Mode

QuestionQ11

Configuration

The Incident Process Owner asks which classes of CSDM are used on the Incident form.

Which classes are appropriate?

Choose two
  • A Application Service
  • B Service Offering
  • C Business Application
  • D Service Portfolio
Explanation

On the Incident form the impacted-service reference is populated with either the Application Service (the technical service affected) or the Service Offering (how that service is consumed by a given group), which is why CSDM guidance keeps Business Application and Service Portfolio, both governance/portfolio constructs, off operational incident records.

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