QuestionQ82Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich types of escalation templates can be created?Choose twoACaseBSold ProductCConsumerDAccountShow AnswerAnswerExplanationServiceNow Customer Service Management supports escalation templates for case escalations and account escalations. Sold products and consumers are not supported escalation-template types.Learn moreServiceNow: Domain separation and Customer Service ManagementShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
Community Discussion