CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ47

VerifiedCustomer Service Management System Setup and Configuration

Which type of list does Major Issue Management use to identify all other customers affected by a major case?

Explanation

Major Issue Management uses a recipients list, attached to the major case, to identify the accounts or consumers affected by the issue and to create child cases for them.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!