CIS-CSM: Certified Implementation Specialist - Customer Service Management

CSM workspace install-base information shows products and services the customer purchased, their delivery, associated install-base items, and additional available components. That visibility supports identifying upsell opportunities for unpurchased related components and relating case information to the applicable product or service. Service-health monitoring of operational services and configuration items is outside this install-base capability. ServiceNow: View the install base in Customer Service Management workspaces