CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ31

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Agents and managers are unable to create knowledge articles from Community questions.

Explanation

Agents and managers with the appropriate Knowledge and Community permissions can create knowledge articles from Community questions. The stated inability is therefore not a platform restriction.

Community Discussion

No comments yet. Be the first to start the discussion!