CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ29

VerifiedCustomer Service Management System Setup and Configuration

The CSM application includes a feature that can filter records in CSM-related tables accessible to users with CSM roles. This feature eliminates the need to create business logic for those personas to access the data. What is this feature?

Explanation

CSM Query Rules filter the records users with CSM roles can read in CSM-related tables. The stored rules are applied through query business rules and READ ACLs, providing persona-based data filtering without custom business logic.

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