QuestionQ281Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich resource-matching methods are available on the Matching Rule form?Choose fourASimpleBAdvancedCSelection CriteriaDSkillEAffinityFScriptedShow AnswerAnswerExplanationServiceNow CSM supports the Simple, Advanced, Scripted, and Selection Criteria resource-matching methods. Advanced matching can filter agent resources using criteria such as specific skills, but Skill is not itself a matching-method type.Learn moreServiceNow: Route and assign casesShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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